PURPOSE

To embrace the concept that behavior is communication and  to promote the use of proactive positive approaches to challenging behaviors.

1. Understand that behavior is communication and should be

    honored as such.
2. Identify ways to create environments that are supportive of

    alternative communication systems.
3. Demonstrate a basic understanding of Positive Behavioral

    Supports and identify where to go for support when

    challenging behaviors seriously disrupt an individual's right to  

    live, work, and play within their communities.

INTRODUCTION
People with disabilities communicate in a variety of ways. Some people use technology, others use hand signals, some use their voice, and others use picture systems.  This section is about people who communicate their wants and needs through their behaviors.

Communication is a dynamic process that involves people interacting both verbally and non-verbally.  Sometimes, attempts to communicate are misinterpreted.  As a Support Broker, you will need to be an effective communication partner with your employer.

Some individuals have learned over time that challenging behaviors (i.e., tantrums, throwing things, yelling, aggression) are effective ways to get their needs met.  However, the intent of the challenging behaviors is often misinterpreted; the person is labeled as a problem and their lives become more restrictive as a result. As a Support Broker, your role is to help others understand that ALL behavior communicates something. 

Challenging behaviors that are misinterpreted often prevent individuals with disabilities from 1) receiving needed supports, and 2) having their choices respected. 

It is important for Brokers to consider the following in response to challenging behaviors:

• Determine if people involved with the individual exhibiting challenging behaviors understand that all behavior is communicating an idea, a need, a concern, and/or a request.
• Determine if a behavior or action is being interpreted as bad, negative, or hurtful.
• Determine if a behavior or pattern of behavior is keeping an individual from receiving what they need or desire.
• Determine if people involved with the individual exhibiting challenging behaviors are reacting emotionally because they are scared, hurt, or afraid.
  

All people, regardless of disability or behavioral challenge, can be Self-Determined.  To embrace this concept, Support Brokers must be effective communication partners, promote the use of proactive positive approaches to challenging behaviors, and believe that all behavior is communication. 

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