Support Broker Training 2005   

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graphics MODULE A
graphics Self-Determination
graphics MODULE B
graphics Support Broker Roles
& Responsibilities
graphics MODULE C
  Person-Centered Planning
graphics MODULE D
graphics Skill Set Needed
   
graphics MODULE E
graphics Ethics & Professionalism
graphics graphics1. Ethics &     Professionalism
graphics graphics2. Confidentiality
graphics graphics3. Conflict Resolution &       Negotiation
   
graphics MODULE F
graphics Resources

CONFIDENTIALITY
Section 2
page 1    page 2    page 3    page 4    page 5
PURPOSE
The purpose for exchange of information is to provide those who work with an individual the data they need to make effective recommendations or decisions. You may need to speak with past providers in order to have a complete picture of a person's specific needs. It is therefore, important that you anticipate the kind of information that will be needed to do your job. In the event that the person does not wish to grant permission, you can explain why the information is needed and what you hope to do with that information.

Brokers must outline the purpose for release of information to their employers and be governed by that purpose. For example, you may be given permission to exchange information about your employer's health care, medicines and therapies with his or her primary care physician. In the course of visiting with the office staff, you discuss your employer's job, income and interactions with his or her co-workers. It is unprofessional and illegal for you to give information to an unauthorized individual or group, and it is your responsibility to attempt to ensure that information will not be used inappropriately by an approved receiver. For example, one of the adults that you support wants to apply for a job. In order to provide as much work experience documentation as possible, you want to release records from the group home day program your employer was active with for the last three years. However, those notes include discussions of behavioral outbursts, medication interventions, and discussions of diagnosis and prognosis. This is information that the person should know is included before consenting to release it.  As his or her Support Broker, you should think about how this information could influence potential job prospects. 

MAINTENANCE
Support Brokers will be provided with specific requirements and regulations which will direct what records must be kept and protected. There are state and federal laws that govern record keeping. All agencies that provide services to individuals with developmental disabilities must closely monitor these regulations and prove that they are in compliance. However, it is possible that you may not work for an agency. In this case, take care to review the following guidelines:

link Employers' records should not be easily accessible to anyone

   who is not involved in their care or service delivery.
link Any release of records, verbal or written, should be

   documented in the employer's file.
link Documentation should be done in a timely manner to ensure

   that they are accurate and should not be changed after the

   fact.



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Module A | Module B | Module C | Module D | Module E | Module F

© 2005
Idaho Department of Health & Welfare
Center on Disabilities and Human Development