CASE EXAMPLES
To be a successful Support Broker, you must establish and maintain a strong reliance upon confidential interactions. The following case studies provide an opportunity for you to identify challenges in protecting confidentiality, as well as strategies for making good professional choices.
Case Study One
Joe is a middle-aged gentleman who
has hired you to be his Support Broker. Joe does not read or write
and his guardian takes care of most of his paperwork for him. Because
his guardian lives out of town, it has been hard to get releases
signed. Joe wants to find a new transportation provider and you
would like to talk to his neighbors, co-workers and the public transportation
provider about options. Joe is getting impatient with you to make
it happen, but his guardian has not returned your calls. What do
you do?
 What are the pro's and con's of going ahead and talking
hypothetically with people about Joe? Is there really the need in a small town
to protect confidentiality?
Is it right to assume that the guardian won't mind since she
so supportive during the Circle of Support meeting?
How can
you and Joe address the issue of gaining permission in a timely manner for future situations?
Case Study Two
Ginny is a nineteen-year old young woman who recently
graduated from high school. She lives with her family, though her
parents have not sought legal guardianship. Ginny's mom typically
attends most appointments or doctor's visits, but she has asked
you to go to an upcoming appointment with the home health provider.
At that appointment, a staff member asked Ginny to sign a Release
of Information. When you looked at it, the Release was blank except
for Ginny's signature. The staff member said they would fill it
in as needed. Ginny clearly did not understand and signed the form
because the staff member asked her to. What should you do?
Is it right to assume that the staff member was trying to
deceive
Ginny?
Follow up with Ginny and her mom to discuss releases of
information
and how they would like to handle those types of
releases in the
future.
Make a point to follow up with the provider to get the
release completed fully.
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